Orders are delivered on business days, Monday through Friday. Our standard processing time ranges from 1 to 3 business days, depending on order volume. Once processed, standard shipping within the continental U.S. takes an additional 3 to 7 business days.

For Overnight Shipping, orders placed by 9:00 AM EST will be processed and shipped the same business day. Orders placed after this time will be shipped on the next business day. Please note that processing times do not include weekends or holidays.

You will receive an order confirmation email once your order is received in our system. A shipping confirmation email with tracking details will be sent once your order has been processed and shipped. Estimated delivery times are calculated from the shipment date, not the order date.

Example Scenarios:
→ May be processed and shipped the same day.
→ Will be processed and shipped on the following Monday.

Please ensure that all shipping details are accurate at checkout. We are not responsible for lost or delayed packages due to incorrect addresses. Additionally, The Luxe Hair Bar is not liable for shipping delays or errors caused by the carrier. To safeguard your purchase, we recommend adding Shipping Protection at checkout to cover lost or stolen packages.

International orders may be subject to customs duties and fees, which are not included in the purchase price or shipping costs.

The Luxe Hair Bar is not responsible for these charges; they are the sole responsibility of the customer. If these fees are not paid, your package may be held by customs or returned to us. We recommend checking with your local customs agency for more details before placing an order.

Safeguard your order from loss or theft by adding Luxe Hair Bar Shipping Protection at checkout. With Shipping Protection, you can easily file a claim for lost, stolen, or damaged packages if needed.

Once a claim is submitted, it will be reviewed within 48 hours for approval, either for a reorder or a refund. To complete a claim, you must provide a police report or a claim form from the postal service.

We accept all major credit cards, including Visa, MasterCard, and American Express, as well as PayPal, Apple Pay, and Affirm.

Transactions may be declined if the information entered does not match the details on file with your bank or credit card provider. To avoid issues, please ensure that your billing address and contact information are entered exactly as they appear on your bank or credit card statement.

Additionally, some transactions may be temporarily held for further verification by our Risk Review team to ensure customer security.

For orders exceeding $500, additional verification may be required before shipping. If verification is needed, our Customer Care team will reach out to you.

By placing an order with Luxe Hair Bar, whether online or in-store, the customer agrees to the following chargeback policy:

Route Package Protection at checkout. If a package is lost, stolen, or damaged during shipping and Shipping Protection was not purchased, the customer agrees to file a claim directly with the shipping carrier for a refund. Luxe Hair Bar will not be held liable, and the customer agrees not to file a chargeback in such cases.

for store credit only within 15 business days of delivery, in accordance with our Return & Exchange Policy. Items cannot be returned or exchanged for a refund, only for store credit. Luxe Hair Bar is not responsible for processing returns or exchanges beyond the 15-day return window, and the customer agrees not to file a chargeback if a return or exchange request is denied after this period.

permanently restricted from placing future orders online or in-store. Any order placed after a chargeback has been filed will be automatically canceled.